Customer Banking Specialist - Doncaster at Commonwealth Bank

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Financial Services, Communication Skills, Problem Solving, Digital Banking, Financial Health Checks, Credit Product Processing, Risk Management, Relationship Building, Holistic Financial Solutions

Industry

Financial Services

Description

Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us. See yourself in our team As the Customer Banking Specialist in our Doncaster Branch you’ll: Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice Support customers with enquiries, maintenance on accounts and process applications for credit products Complete Financial Health Checks to assess customers’ financial needs and identify any changes Provide options for the customer through education & demonstration of our in-branch technology and digital banking options Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture We’re interested in hearing from people who have Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality Excellent communication skills & the ability to articulate financial terms in a clear way The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers Aboriginal &/or Torres Strait Islander people encouraged to apply At CommBank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 07/06/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

The specialist manages customer banking needs by conducting financial health checks and providing support for home loans, business banking, and financial advice. They are responsible for educating customers on digital banking tools and ensuring a risk-adverse culture is maintained.