Customer Banking Specialist - Lorne at Commonwealth Bank

Lorne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Financial Advice, Account Maintenance, Digital Banking, Financial Health Checks, Integrity, Retail Environment, Commercial Awareness, Teamwork, Technology Education, Customer-Centric Approach, Relationship Building, Adaptability, Time Management

Industry

Financial Services

Description

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster: Roster (part time) - 20 hours per week Monday 9.15am - 1.15pm Tuesday 9.15am - 1.15pm Wednesday 9.15am - 1.15pm Thursday 9.15am - 1.15pm Friday 9.15am - 1.15pm Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us. See yourself in our team As the Customer Banking Specialist in our Lorne Branch you’ll: Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice Support customers with enquiries, maintenance on accounts and process applications for credit products Complete Financial Health Checks to assess customers’ financial needs and identify any changes Educate and demonstrate of our in-branch technology and digital banking options to customers Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture Please note - This role is a Relief opportunity, and will see the successful candidate support the Lorne, Camperdown and Colac Branches We’re interested in hearing from people who have Experience in delivering exceptional customer service ideally in financial services, retail or hospitality Excellent communication skills & the ability to articulate financial terms in a clear way The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do Ability to work in retail environment that’s busy and commercially driven A genuine interest in building a career with CommBank With us, you’ll help customers make informed financial decisions to achieve their goals. If this role matches your experience and career goals, apply today! Aboriginal &/or Torres Strait Islander people encouraged to apply If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 10/11/2025 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

As a Customer Banking Specialist, you will engage with customers to understand their banking needs and provide support for various banking products. You will also educate customers on digital banking options and conduct financial health checks.