Customer Banking Specialist - Wagin at Commonwealth Bank

Wagin, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Digital Banking, Financial Health Checks, Loan Processing, Problem Solving, Communication, Collaboration, Retail Banking, Complaint Handling, Contact Centre Operations

Industry

Financial Services

Description

We’re seeking a Customer Banking Specialist to join our Wagin Branch on a full time basis at one of our Multi Channel Branches! Rosters are predetermined. Please ensure you are available for the following roster before applying: Full time, 38 hours/week: Monday - Friday, 8.30am - 4.51pm. What is a Multi-Channel Branch? A blend of contact centre and branch-based customer service, supporting customers across both digital and face-to-face channels. Monday & Friday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. Please note you will still be working in the branch office spaces during these shifts. Tuesday, Wednesday & Thursday: 8:30am – 1:00pm: Contact centre support 1:45pm – 4:51pm: Supporting our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions and assisting our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. At times, you may be required to support our Kojonup branch. Please ensure you are comfortable with this requirement. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will: Assist customers with general banking transactions, answering questions and queries Build a personal connection with customers through meaningful conversations face to face and through our direct channels Work with customers to use our in-branch technology and digital banking options Complete Financial Health Checks to assess customers’ financial needs Process applications for personal loans, credit cards and associated products Use tools to capture customer feedback and take action to correct any service breaks to drive improvement Be provided with continuous training and development to support your career aspirations We’re interested in hearing from people who have: A passion for delivering outstanding customer service with every interaction The ability to have great conversations and confidence to ask challenging questions Problem solving attitude and curiosity in finding the right solutions An open approach to learning new things and goal oriented An ability to work collaboratively as a team to deliver a seamless customer experience If this sounds like the role for you then we would love to hear from you. Apply today! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 05/07/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

Provide seamless banking support through a blend of face-to-face retail services and digital contact centre channels. Responsibilities include processing transactions, conducting financial health checks, and managing loan and credit card applications.