We are looking for a Customer & Business Administration Coordinator to take ownership of day-to-day customer service and administration, supporting our small team as the business grows.

What you will do

• Respond to customer enquiries by email and phone
• Manage wholesale customer enquiries, orders and follow-up
• Maintain customer, supplier and business records, including data entry, filing and document management
• Prepare administrative documents and spreadsheets
• Assist with invoicing, order administration and routine business paperwork
• Coordinate information between customers and the production team
• Organise administrative tasks and follow them through to completion
• Identify ways to simplify and improve administrative processes

About you

You will bring:

• Organisation, reliability and the ability to prioritise and manage your workload independently
• Clear, professional communication and a friendly approach to customers
• Accuracy and attention to detail
• Confidence with computers, email and common office software
• Willingness to learn new systems and work collaboratively within a small team
• Experience in administration, customer service, office coordination or a similar role is highly regarded. Small business, wholesale, e-commerce or Shopify experience is useful but not essential. Training can be provided.

We are looking for a Customer & Business Administration Coordinator to take ownership of day-to-day customer service and administration, supporting our small team as the business grows.

What you will do

• Respond to customer enquiries by email and phone
• Manage wholesale customer enquiries, orders and follow-up
• Maintain customer, supplier and business records, including data entry, filing and document management
• Prepare administrative documents and spreadsheets
• Assist with invoicing, order administration and routine business paperwork
• Coordinate information between customers and the production team
• Organise administrative tasks and follow them through to completion
• Identify ways to simplify and improve administrative processes

About you

You will bring:

• Organisation, reliability and the ability to prioritise and manage your workload independently
• Clear, professional communication and a friendly approach to customers
• Accuracy and attention to detail
• Confidence with computers, email and common office software
• Willingness to learn new systems and work collaboratively within a small team
• Experience in administration, customer service, office coordination or a similar role is highly regarded. Small business, wholesale, e-commerce or Shopify experience is useful but not essential. Training can be provided.