ABOUT US

BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further information, visit www.bgis.com .

SUMMARY

For the assigned account, the Customer Business Manager is accountable for operations management and meeting service delivery obligations, meeting all internal and external requirements, achieving budget and client satisfaction. In addition, this role is also responsible for contributing to strategic and account management plans and objectives and people leadership.

KNOWLEDGE & SKILLS

• Community college diploma preferably in business administration
• More than 5 years of facility management work experience
• Highly advanced proficiency with facility equipment and building systems
• Skilled at account management
• Skilled at facility operations management
• Skilled at client relationship management with demonstrated ability in building and managing relationships with client representatives at the senior management level
• Skilled at managing service delivery and meeting client obligations
• Skilled at budget management abilities
• Well-developed communication, influence, persuasion and negotiation skills
• Developed people leadership skills
• Advanced vendor management abilities
• High degree of client service orientation and sense of urgency
• Skilled at delivering projects
• Skilled at emergency preparedness and business continuity planning and execution
• Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible
• Expert level knowledge of health and safety requirements. Possesses a high degree of safety mindset
• Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
• Maintains current knowledge of and skilled at implementing facility management services best practices.Expert level knowledge of current building standards, code and legislative requirements