Job Title: Customer Business Manager
Location: Kingston
Fulltime: Hybrid - 2 days per week in the office + customer visits

JOB PURPOSE

The Customer Business Manager (CBM) is an externally focused role, leading Unilever business with a Key Customers. The CBM is responsible for developing strong working relationships with senior customer contacts, leading a team of Customer Account Managers (CAMs) to develop and deliver customer strategies, taking overall accountability for financial performance within their area, and helping to drive consistency of process between customer teams. Key focus areas for this role are:
Develop sustainable customer relationships at all levels and cross functionally, underpinned by a strong JBP
Leverage our brand assets and Business Unit (BU) structure to deliver new and exciting innovation and category building plans. Develop and deliver plans omnichannel – Supermarkets, Convenience & Online. Loving the customer and developing a strong customer strategy. The need for extensive commercial rigour in the assessment and implementation of our Growth Strategy across channels. Leadership within the team, across teams and externally.

BE ACCOUNTABLE FOR FINANCIAL PERFORMANCE OF CATEGORIES WITHIN AREA OF RESPONSIBILITY

• Deliver Turnover, Customer Profitability and TMI budgets
• Discuss and agree Gap Filling initiatives with Category Team
• Lead and develop our Growth Strategy with customers to win share whilst delivering profitability objectives for both Unilever and Customer
• Be able to handle a total business (5+ categories) CBM role