JOB DESCRIPTION:

We are seeking a proactive and customer-oriented Technical Assistant to support our customer service operations related to power supply connections and other client inquiries. The ideal candidate will handle customer queries, manage online cases, record statistical data, coordinate with various departments, and ensure timely resolution of customer issues.

QUALIFICATIONS & SKILLS:

• Minimum of 2 years of relevant experience in customer support or technical assistance.
• Educational qualification: Degree/Diploma
• Proficiency in Microsoft Excel and Word.
• Excellent communication skills in English and Hindi (both written and spoken).
• Ability to handle multiple tasks efficiently and work under pressure.
• Strong interpersonal skills and team collaboration ability.

• Customer Query Management:
• Address customer inquiries regarding new distribution power supply connections, and related issues.
• Provide accurate and timely feedback to customers within 3 working days.
• Online Case Handling:
• Respond to all online cases on the same day they are received.
• Maintain and report weekly summaries of online case status for review in meetings.
• Data Recording & Reporting:
• Record the purpose of customer calls or visits for statistical analysis.
• Prepare and forward weekly reports daily, discussing findings with the manager at week’s end.
• Problem Resolution & Coordination:
• Collaborate with Floor Managers, Department Heads, and Project Teams to resolve customer issues promptly.
• Follow up with relevant sections for commission dates related to SS&S/R and villa projects, ensuring customer satisfaction.
• Customer Interaction & Support:
• Attend and receive customer calls daily from 8:00 AM to 2:00 PM regarding inquiries and specific cases from other departments.
• Assist colleagues in clarifying customer issues promptly to ensure a high level of service.