Location: Hybrid – St Ives, Cambridgeshire & home-based
Salary: £23,472 – £24,500 per annum
Closing Date: 12th August 2025
Interviews: 18th and 19th August 2025
Join our friendly team as a Customer Care Administrator and be the welcoming voice of a charity that supports unpaid carers across the region. This is your chance to make a real difference every day.

ABOUT THE ROLE

As our Customer Care Administrator, you’ll be the friendly first point of contact for carers and professionals reaching out to us. Whether it’s answering calls, responding to emails, or supporting internal teams, you’ll play a vital role in ensuring every interaction is warm, efficient, and helpful.
You’ll also support the Office and Customer Service Manager with key administrative tasks — from onboarding new starters to managing equipment and coordinating internal meetings. If you love variety, people, and making a difference, this role is for you.

WHAT YOU WILL BE DOING

• Welcoming and supporting callers and visitors with care and professionalism
• Handling enquiries and directing them to the right teams across Cambridgeshire, Peterborough, and Norfolk
• Supporting carer bursary schemes and processing applications
• Managing day-to-day admin: referrals, post, payments, bookings, equipment, and more
• Assisting with staff onboarding and offboarding
• Providing secretarial support for internal meetings
• Contributing to events, projects, and service improvements
• Being a go-to person for colleagues needing help with systems or resources