At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia.
We’re on a mission to deliver outstanding service to our customers while creating a workplace where our people can thrive. We’re now looking for a detail-driven and organised Customer Care Administrator to join our growing team in Sydney.

WHAT WE’RE LOOKING FOR

We’re seeking someone who is:

• Exceptionally organised with great attention to detail.
• A confident communicator (both written and verbal).
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Able to multi-task and prioritise in a busy office environment.

• A team player with a proactive, solution-focused attitude.

• Experience in mail handling, stock control, or document management will be highly regarded, but a positive attitude and willingness to learn are even more important.

As a Customer Care Administrator, you’ll play a vital role in keeping our operations running smoothly. You’ll:

• Manage the day-to-day mailroom, including sorting, distributing, and processing incoming and outgoing mail.
• Oversee stock control – ensuring supplies are available and well-managed.
• Support the Customer Care and Retention teams with administrative tasks, including updating records, sending communications, and uploading customer information.
• Ensure documents are accurate and compliant through quality checking.
• Maintain an organised and efficient workflow across departments.