Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.
We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

PRODUCT KNOWLEDGE:

• Stay up to date on system, process changes and departmental updates.
• Maintain up-to-date knowledge of product and services, company policies, and industry trends so you can share relevant information and insights with customers to help them make informed decisions.

As a Customer Care Advisor, you are the face of our Service Department and play a crucial role in ensuring our customers receive the best possible service and support. Your job is to ensure that every customer interaction is handled with the highest level of service and professionalism. This role is pivotal in maintaining our reputation for outstanding customer support, solving issues with empathy and efficiency, and enhancing the overall customer experience.
Responsibilities