ABOUT US:

We are a Proven, Trusted, and Award-Winning Organisation, committed to delivering high-quality eLearning courses and face-to-face training to individuals across the social care sector. With a reputation for excellence, we are passionate about equipping learners with the knowledge and skills they need to thrive in their careers.
Flourish is an easy-to-use talent tool, creating a connected community that thrives. Formally known as Grey Matter Learning, AC Education and MyWorkMode, we brought these brands together in September 2024 to create something bigger and better for society. Flourish helps ordinary people to do extraordinary things by enabling them to earn more, train better and stay sharp on sector changes and insights across the adults and children’s social care, and education sectors.
Made up of numerous products such as Click Learning, Click Academy and Click Shifts, Flourish is all about finding, growing and keeping people within the sectors we work, to ultimately help society to flourish.

Providing first line customer support for our online learning platform Click, including support with forgotten passwords, course information, system advice, new customer setups, trouble shooting and logging technical queries.
Provide first line support for all other enquiries to the business, including logging sales and finance enquiries and passing to the correct department.
Log all enquiries through the ticketing system and respond within a timely manner.
Use the telephone, email, web chat, messaging board and online meetings to interact with customers and colleagues in a professional, friendly and supportive manner.
Ensure customer data and interactions are recorded accurately on our systems.
Research customer details online and update our customer data as needed.
Support the Customer Engagement team to respond to initial sales enquiries.
Support the Content Team by providing customer feedback, testing new courses and logging content enquiries.
Undertaking research, data cleansing and support the team to gain customer/market insight.
Understand our products and customers along with the Social Care and wider sectors we operate in.
Provide exceptional customer service with enthusiasm, passion and commitment to helping our customers, colleagues and everyone we interact with.
Undertaking any general office task that supports the smooth running of the business.