Customer Care Advisor at BSI
Jakarta, JKT, Indonesia -
Full Time


Start Date

Immediate

Expiry Date

22 Apr, 25

Salary

0.0

Posted On

23 Jan, 25

Experience

3 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Working Experience

Industry

Information Technology/IT

Description

Great that you’re thinking about a career with BSI!
Job Qualification:
1. Education : Minimum Diploma (DIII) bachelor degree in Administration, Management, Economic, Accounting or relevant Faculty.

  1. Working experience :•
  • Minimum 3 years as staff in operation in various industries
  • Minimum 3 years as planner or back office in operation in Certification Body.
  1. Technical qualification :
  • Have knowledge process in certification body from input to output
  • Have knowledge SAP, PG and other application system
  • Have knowledge several scheme requirements e.g : Quality Management System, Environmental Management System etc
  1. Other qualification:
  • Language: English, verbal and written
  • Verbal communication as well as written communication skill
  • Able to manage fatigue, emotional and multi-tasking

Main Role:

  • Responsible to manage base load in order achieving revenue based on target BSI Assurance by Delivery Management and War Room
  • Understanding client’s needs and deliver service to client with satisfactory in line with integrity, BSI vision and value.
  • Arrange/assign client manager in accordance with global procedures, qualification of auditors and agreement with clients
  • Communicate with client verbal and written to process arrangement audit & response inquiry from internal and external client
  • Input and maintain database in SAP & PG e.g : making assignment audit for client manager, create CRN & SMO, update change of client’s information etc
  • Provide travel and accommodation for client manager to logistic officer

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team

Responsibilities
  • Responsible to manage base load in order achieving revenue based on target BSI Assurance by Delivery Management and War Room
  • Understanding client’s needs and deliver service to client with satisfactory in line with integrity, BSI vision and value.
  • Arrange/assign client manager in accordance with global procedures, qualification of auditors and agreement with clients
  • Communicate with client verbal and written to process arrangement audit & response inquiry from internal and external client
  • Input and maintain database in SAP & PG e.g : making assignment audit for client manager, create CRN & SMO, update change of client’s information etc
  • Provide travel and accommodation for client manager to logistic office
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