Customer Care Advisor - Dutch Speaking at VFC

Minster, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

25500.0

Posted On

15 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluent In Dutch, Fluent In English, Customer Focused, Communication Skills, Problem Solving, Teamwork, Flexibility, Order Taking, Product Information, Tracking Deliveries, Returns Management, Quality Queries, Process Improvement, System Updating, Collaboration, Customer Service

Industry

Retail Apparel and Fashion

Description

Salary: £25,500 Hours: Monday to Friday, 36.25 hours per week (between 8am and 6pm) Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe Location: NG2 Business Park, Nottingham (must live within commutable distance) VF Corporation is looking for an outstanding Customer Care Advisor fluent in Dutch to join our Customer Service Team in Nottingham. VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands, including The North Face, Vans, Timberland, Dickies...At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It's the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Let’s talk about the role If you are fluent in verbal and written Dutch and English this is an exciting time to join our ever-growing eCommerce team that provides an exceptional service to our online consumers. As a Customer Care Advisor you will be responsible for putting our customers at the heart of everything you do. You will be their key contact via email, telephone and online chat to support the customer shopping journey. You will exceed their expectations by providing a friendly and personalised response whilst delivering the highest levels of service. How You Will Make a Difference: You will be delivering an unbeatable service to our Customers, being responsible for: Communicating with customers by telephone, email and online to provide outstanding service Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries Discussing new products and managing multiple tasks to promptly resolve customer queries Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience Updating our systems and working with marketing, retail and other teams to further improve customer service and satisfaction. Skills to success Fluent in Dutch and English, able to communicate both verbally and in writing in a clear and concise manner Customer focused to achieve the best results for your customers and the business Flexible to meet the changing needs and varying deadlines of our business What’s in it For You We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package: A supportive feedback-based culture where respect and integrity guide us in what we do An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together Be part of an iconic lifestyle brand in a multi brand, multi countries organization 50% employee discount on all VF brands both in store and online Subsidised canteen and break out areas offering complimentary hot drinks Health Shield membership and access to numerous health and wellbeing initiatives Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice. 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off 12% contributory smart pension scheme (8% on us, 4% from you) Cycle to work scheme Free secure onsite parking and discounts with local public transport Free to Be, Inclusion & Diversity As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day. As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike. If you like what you have read and want to join our team then we would like to hear from you R-20250609-0002 VF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans®, The North Face®, and Timberland®. Founded in 1899, VF is one of the world's largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels. VF is committed to delivering innovative products to consumers and creating long-term value for its customers and shareholders. VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world. VF is an equal employment opportunity employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor. VF is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, and will do so by striving to identify, prevent and remove barriers to accessibility wherever possible as well as by meeting the accessibility requirements under the ADA, AODA, and other applicable state, local or provincial regulations. VF is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and complying with the ADA and AODA Standards for Accessible Design, and other applicable regulations. If you need an accommodation or have any questions regarding this statement, please send your request to PeopleServices@vfc.com.

Responsibilities

As a Customer Care Advisor, you will be the key contact for customers via email, telephone, and online chat, providing exceptional service throughout their shopping journey. You will handle inquiries related to orders, product information, and returns while striving to exceed customer expectations.