Customer Care Advisor - Fluent German Speaker at Allianz Global Corporate & Specialty SE

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Fluency in German, Fluency in English, Microsoft Office, Call Centre Experience, Multi-tasking, Product Knowledge, AI Tools, Communication, Coordination, Hospital Admissions, Evacuations, Repatriations, Pressurized Environment, Deadline Management

Industry

Financial Services

Description

What you do Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement. Your key responsibilities: Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retentio Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2% Implement AI tools to adhere to the department's service standards Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required Utilize conversational AI systems to efficiently respond to queries regarding cover, claims, hospitalizations, and complaints, ensuring swift and accurate communication. What you bring: Experience in a customer facing role is a must. Previous experience in Call Centre environment would be beneficial. Experience working in pressurized environment with tight deadlines. Strong Knowledge of Microsoft Office (Excel, Word) High level of fluency in German and English is a must. What we offer: Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower you and your professional and personal goals and for that reason here are some of our benefits: Dynamic and Multinational working environment Hybrid working module A wide range of employee benefits such as performance bonus, health insurance Language Allowance Modern Offices Please note that the working schedule will be from Monday to Friday, standard working hours. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.

Responsibilities

Care Advisors provide outstanding customer service and ensure customer satisfaction. They coordinate interdepartmental work and assist with client hospital admissions and other cases.