CUSTOMER CARE ADVISOR

Furniture Village are currently looking for a talented and committed Customer Care Advisor, to join our Customer Care Team, based next to Junction 13 on the M1. This is a full-time, permanent role, and not only offers a market leading salary of £32,500, but the potential of a Group performance bonus of 10%.
At Furniture Village Customer Care, we don’t want robots who read scripts. We want individuals who can combine their personality, skillset, and tools we provide to deliver top results for the customer and the team.
We are a multi award winning family business that truly understands the value of our people. Our culture of I want to be here, I want to do well, I want to be appreciated and I want to be heard runs through everything we do.
Something that we are incredibly proud of is the length of service within the business and just how many of our own people have grown their careers here at Furniture Village. We have many individuals with 20 years plus service and litterally dozens and dozens of our teams who have 10 plus years’ service. When you combine this with many of our Senior Leaders within the business having worked their way up, you realise this isn’t just a job.
So, our Customer Care Team really are customer first and if you share these values, this could just be the best career move you’ve made!

• Firstly, and most importantly demonstrate to our customers that you care, and you are here to help them.
• Handle incoming calls, emails, and Live chat, providing solutions and putting the customer in the right place.
• Using the training and support provided to give high quality responses on Social Media and review platforms.
• Working some weekend days on a rota basis to cover our seven-day operation.