Customer Care Advisor - German Speaking at HeliosX

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Centre Experience, Multi-Channel Support, Email Support, Chat Support, Phone Support, Cloud-Based Platforms, Multitasking, Prioritization, Attention to Detail

Industry

Hospitals and Health Care

Description

Ready to revolutionize healthcare, making it faster and more accessible than ever before? How we started: Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today. Where we are now: We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. In 2025, HeliosX helped treat over 1.7 million patients worldwide. We reached £781m in revenue, delivering +337% year-on-year growth and cementing our position as the clear market leader in the UK. In 2025 our weight-loss treatments helped our patients lose 8.5 million kilograms of excess weight; contributing to an estimated 1,300 fewer cardiac events. That’s not just growth; that’s measurable, life-changing impact at scale. We're operating across four markets, with successful launches in Germany and Canada, and growing our reach in the US. Where we’re going: 2026 is a step-change year. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you’ll help shape HeliosX into a truly world-leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale. There’s never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality! About the Role We are looking for organised and friendly people to join our Customer Care team. Our Customer Care Advisors are responsible for communicating with our patients either over the phone, live chats/messaging, on email, and over social media. You will work alongside our Responsible Pharmacists & Clinicians to ensure exceptional clinical care and customer care is consistently delivered, and that patient safety is never compromised. We expect our Customer Care Advisor to consistently deliver prompt service, resolve problems efficiently and demonstrate excellent attention to detail. Excellent patient care and customer service are incredibly important to us; this is an opportunity to have a role with huge potential for impact. What you’ll be doing: Serve as the primary point of contact for new and existing customers Assist customers via emails, phones, and live chats/messaging Collaborative work with other departments such as clinical and pharmacy team Ensure patient requests are handled in a timely manner Collecting customer feedback to share with senior agents and team leads Support with new hire training when needed Market Support This role will be supporting a new market, and as such will be involved in supporting UK patients until demand in Germany requires their full attention Basic/Introductory training will be within the UK-Market with bespoke sessions taking place to understand the differences in serving a German market Shifts & Hours: This is a full time, fully remote role. Our operating hours are Monday-Sunday 0800-2200 with shifts starting at 0800/0900/1000/1200/1400. Shifts are scheduled on a rotation basis, providing coverage for the DE Market across these shifts. The shifts are 8 hours long with a 30-minute unpaid meal break. What you’ll bring to the role: Minimum of 1 year experience in a customer service or call centre role Experience handling multi channel contact support (Email, Chat, Phone) Experience using cloud-based platforms Eg. Zendesk Ability to multitask and prioritise responsibilities in a fast-paced environment. Nice to have: Pharmacy experience (online or retail) Customer service experience in a medical / healthcare setting Why work with us? At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all-star team, here are the other benefits of coming on board: 25 Days Holiday (+ all the usual Bank Holidays) Private health insurance, along with extra dental and eye care cover Pension scheme Free Dermatica and MedExpress products every month, as well as family discounts Home office allowance Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside a free Kindle and audible subscription) #LI-Remote

Responsibilities

Customer Care Advisors serve as the primary point of contact for customers, assisting them through various communication channels. They ensure timely handling of patient requests and collaborate with clinical and pharmacy teams.