Customer Care Advisor (Healthcare) - KL, Malaysia at Allianz Global Corporate & Specialty SE

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Empathy, Communication, Problem Solving, Attention to Detail, Teamwork, Microsoft Office, Call Center Experience

Industry

Financial Services

Description

Elevate your customer service career at Allianz Partners—the global leader in assistance and insurance for travel, health, and mobility. We help people navigate life’s unexpected moments with empathy, clarity, and action, delivering support that really matters when it counts. Join our multilingual Customer Care team, the first touchpoint for customers, brokers, and medical providers worldwide. We’re a collaborative, solutions-focused group that listens, clarifies, and coordinates the next steps—partnering with our in-house medical, claims, and provider networks to turn stressful situations into clear, positive outcomes. If you’ve built your skills in call centers or customer service and want a role with more variety, impact, and growth, you’ll find it here—an international environment that values learning, teamwork, and doing what’s right for the customer. What you’ll do Be the first point of contact via phone and email for customers, brokers, and providers Guide people through coverage, claims, hospitalisation, and general queries Resolve complaints professionally and coordinate solutions with internal teams Liaise with hospitals/providers and our medical team on admissions and care Accurately log interactions and keep case documentation up to date Triage and route cases to the right teams; follow up through to resolution Support basic app/system troubleshooting and raise IT tickets when needed Build strong product knowledge and contribute ideas to improve processes What you’ll bring Experience in call centre or customer service roles Clear, empathetic communicator in English; Mandarin, Cantonese, Bahasa Indonesia, Malay, or Vietnamese are a plus Calm under pressure, solutions-focused, and attentive to detail Confident with Microsoft Office and quick to learn new systems/CRMs Team player with ownership mindset and strong follow-through Important Must be fully flexible to work rotating shift patterns, including shift work, nights, and weekends What success looks like: Consistently clear, empathetic customer interactions with positive feedback Accurate documentation enabling smooth handovers and timely resolutions Effective collaboration with medical, claims, and provider teams Growing product/system knowledge; a trusted go-to for common queries What we offer: Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance If you’re excited but don’t tick every box, apply anyway—we value potential and diverse experiences 80416 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent

Responsibilities

As a Customer Care Advisor, you will be the first point of contact for customers, brokers, and providers, guiding them through coverage, claims, and hospitalisation. You will also resolve complaints and coordinate solutions with internal teams while maintaining accurate documentation.