CUSTOMER CARE ADVISOR

Agency Jacana Energy Contact
Hayley Whiteman via email at:
Work Unit Customer Experience Hayley.Whiteman@jacanaenergy.com.au
Job title Customer Care Advisor Agency information
Designation Jacana Energy Level 1 www.jacanaenergy.com.au
Job type Full-time Information for applicants
Applications must include a one-page summary
Duration Ongoing about you, a detailed resume and copies of tertiary
qualifications. For further information for applicants
Salary $58,843 - $77,282 and example applications see:
Darwin http://www.nt.gov.au/ocpe Location
Position 37316 Special Measures
number Jacana Energy values diversity in the workplace that
represents the community. Therefore, under an
RTF 328161 approved Special Measures Plan, eligible Aboriginal
and Torres Strait Islander (Aboriginal) applicants will
Closing 21/08/2025 be granted priority consideration for selection. For
more information on Special Measures, go to the
OCPE website.

ABOUT THE ROLE

Provide superior customer focused services to a broad customer base in a Contact Centre
environment and support customers with a variety of enquiries through telephone and
electronic mediums.

WHAT YOU WILL BE DOING:

1. Actively provide high standard of quality and timely customer service experience in line
   with Key Performance Indicators (KPI’s)
2. Work with customers to identify the most relevant JE products and services to assist with
   their electricity requirements.
3. Respond promptly to customer inquiries with quality first contact resolution delivery.
4. Maintain customer databases, accounts, forms, applications, requests and record details
   of inquiries, comments, and complaints.
5. Ensure correct regulatory obligations processes are followed as well as maintaining a
   positive customer experiences.
6. Comply with the NTPS and Jacana Energy’s Code of Conduct, NTPS and Jacana Energy,
   corporate values and strategies, policies and procedures as well as other relevant
   regulatory guidelines.