ABOUT US

We are part of the Manutan Group, a leader in the supply of industrial, commercial and office equipment to businesses for over 50 years. Working closely with 27 subsidiaries in 17 countries, we have a UK product offer of over 50,000 products.

Reporting to the Sales Operations Manager, you will deliver excellent service to internal and external customers, providing professional support and ensuring complete customer satisfaction with a view to improve our Net Promotor Score and meet our Customer Commitments.

• Resolve problems including but not limited to delivery queries, damages, returns and incorrect orders, whilst always maintaining a positive and empathetic attitude towards customers
• Determine the root cause of issues and implement a solution that is best for the customer
• Communicate with customers mainly by telephone but also by email and webchat
• Efficient case management, actioning outstanding queries and e-mails in a timely manner, while ensuring that the customer is always kept informed. Keep accurate records of all customer interactions in the case notes
• Deal directly with suppliers and carriers to ensure problems are rectified swiftly with little impact to the customer
• Order processing when required to assist the Sales Support team
• Any ad hoc duties as required