CUSTOMER CARE ADVOCATE

We are working with a global leader who have been established for 50 years and specialise in design, manufacture and supply for industrial applications. We are currently recruiting for an experienced Customer Care Advocate to join the team in Bedford.

KEY SKILLS REQUIRED:

• Educated to GCSE standard or equivalent - Grade 4+ (A-C) in Maths and English, College degree or equivalent work experience preferred
• Previous professional customer care experience within a manufacturing sales environment preferred
• Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required.
• Basic to Intermediate Excel Skills preferred
• Experience with SAP not essential
• Experience with CRM platforms such as Salesforce
• Experience navigating and utilizing corporate websites & eCommerce platforms
• Demonstrated mechanical or technical aptitude preferred
• Demonstrated patience and approachability with other team members
• Team oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges
• Able to show situational adaptability and resourcefulness
• Strong communication/interpersonal & organizational skills
• Strong ability to manage daily workload
  The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives general product, systems, and process training on all general IPS products.
  Please send your CV Zabina @ Quest Technical Ltd for immediate consideration
  Job Types: Full-time, Permanent
  Pay: £22,500.00-£25,000.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking
• Sick pay
• Store discount

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer Care : 3 years (preferred)
• Manufacturing sales environment: 2 years (preferred)
• SAP: 1 year (preferred)
• CRM platforms such as Salesforce : 1 year (preferred)

Work Location: In perso

Please refer the Job description for details