DRIVE YOUR OWN EXPERIENCE

• Personalised Learning and Development Budget
• Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
• Technology – Your choice of Mac or Windows

CUSTOMER CARE ADVISOR AT SO ENERGY

Reporting into our Customer Care Team Leader , we’re looking for a Customer Care Advisor to join the team.
This is not your average customer care role. An ideal candidate is someone who thrives in a fast-paced environment, works well within a team and is passionate about what they do. You should enjoy working in a target driven environment where you will be rewarded through a performance bonus for delivering an exceptional customer experience. Excellent interpersonal and communication skills are key; both when interacting with our customers, as well as with fellow team members. We’re looking for an enthusiastic person that can work at speed and to KPIs without compromising on the quality of experience they deliver to the customer.

CUSTOMER EXPERIENCE AND INTERACTION:

• Promptly respond to customer inquiries across various channels, delivering clear, accurate,

and helpful information.

• Build strong customer rapport, focusing on quality and overall satisfaction.
• Manage customer contact from start to finish, seeking support when necessary to ensure

timely and effective resolution.

• Educate customers on online tools, In-Home Displays (IHDs), and meter reading techniques to

promote self-service and empowerment.