Department
Sales & Pricing
To strengthen our team, we are looking for a new Customer Care Advisor colleague for our Langenhagen office.

You are the first line of support for all customer questions and requests, providing speedy, high-quality, customer-centric interactions to ensure timely and adequate service, contributing to customer experience, retention, and satisfaction.

• Receive, assess, respond to, and follow up on multi-channel client requests, straightforward complaints, signals and/or interests from customers, to provide timely, adequate support and service, contributing to customer retention and satisfaction.
• Input, register, and administer client information/documentation (e.g., import/export documentation), requests, and signals in the relevant systems, following standard procedures, to effectively register customer information.
• Take ownership of the customer care of a specific set of customers regarding their questions or requests to maintain the customer portfolio efficiently.
• Proactively reach out to other team members (internally and externally) to share customer and sales insights and opportunities, providing input to refine account plans for sales colleagues
• Guide, inform, educate, support, and advise customers on how to use the eCommerce platform, enabling them to use the platform effectively and autonomously.
• Participate in projects, carry out defined tasks, and ensure the quality of your work to contribute to the successful delivery of the project.
• Review existing operations in customer care and related processes and collect or provide ideas for improvements.
• Support and assist colleagues and shares insights and learnings with others.
• Develop and maintain a basic understanding of customer care related processes and systems, by participating in development planning activities as well as formal and informal training and coaching

You are the first line of support for all customer questions and requests, providing speedy, high-quality, customer-centric interactions to ensure timely and adequate service, contributing to customer experience, retention, and satisfaction.

• Receive, assess, respond to, and follow up on multi-channel client requests, straightforward complaints, signals and/or interests from customers, to provide timely, adequate support and service, contributing to customer retention and satisfaction.
• Input, register, and administer client information/documentation (e.g., import/export documentation), requests, and signals in the relevant systems, following standard procedures, to effectively register customer information.
• Take ownership of the customer care of a specific set of customers regarding their questions or requests to maintain the customer portfolio efficiently.
• Proactively reach out to other team members (internally and externally) to share customer and sales insights and opportunities, providing input to refine account plans for sales colleagues
• Guide, inform, educate, support, and advise customers on how to use the eCommerce platform, enabling them to use the platform effectively and autonomously.
• Participate in projects, carry out defined tasks, and ensure the quality of your work to contribute to the successful delivery of the project.
• Review existing operations in customer care and related processes and collect or provide ideas for improvements.
• Support and assist colleagues and shares insights and learnings with others.
• Develop and maintain a basic understanding of customer care related processes and systems, by participating in development planning activities as well as formal and informal training and coaching.