Customer Care Advocate at Teksystems Global Services LLC

, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

20.5

Posted On

08 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Advocacy, Inbound Calls, Outbound Calls, Customer Service, Empathy, CRM Usage, Documentation, Escalation, Quality Evaluation, Coaching, Mentoring, HIPAA Knowledge

Industry

IT Services and IT Consulting

Description

🌟 Customer Care Advocate Location: Must be local to Portland, OR or surrounding areas (Remote/Work‑From‑Home) Are you passionate about helping people, great on the phone, and motivated by meaningful work? Join our team, where we advocate for patients by making healthcare more affordable and manageable. As a Customer Care Advocate, you’ll be the voice patients rely on—providing guidance, empathy, and first‑class service every day. 💼 What You’ll Do In this role, you’ll manage both inbound and outbound calls to support patients using our program. Your work directly supports our mission to increase enrollment, encourage timely payments, and deliver exceptional customer experiences. Your responsibilities include: Serve as the primary phone contact for inbound calls from current and prospective account holders Place outbound calls, including: Welcome calls to new account holders Follow‑ups on past‑due accounts Servicing calls to non‑enrolled accounts Special outreach campaigns that support patient advocacy Deliver white‑glove, first‑class service as an advocate for patients and an ambassador of the brand Accurately document call activity, escalate concerns, and answer questions using our proprietary CRM Participate in ongoing quality evaluations, coaching, and mentoring Embrace feedback, continuous learning, and growth opportunities ✅ What We’re Looking For We’re seeking individuals with a strong customer‑service mindset who are dependable, professional, and eager to help. Customer service experience required 1–2 years of phone‑based customer support or call center experience preferred Experience in healthcare and/or financial services, including HIPAA knowledge, is a plus Work‑From‑Home Requirements: Must have a quiet, private workspace (cannot work in a room with other people) 🌐 At‑Home Internet & Equipment Requirements To ensure high‑quality service, the following are required: Internet Service Provider: Xfinity (Comcast), CenturyLink, or Frontier (Ziply Fiber) Minimum Internet Speed: 100 Mbps download / 35 Mbps upload Connection Requirements: Private, password‑protected Wi‑Fi Available Ethernet port Must be hard‑wired via Ethernet while working (Ethernet cable up to 25 feet provided) 💙 Why Work Here? Meaningful work supporting patients during critical moments Supportive team culture with coaching and development Opportunity to grow within a mission‑driven organization Remote work while staying connected to the local Portland community Job Type & Location This is a Contract to Hire position based out of Beaverton, OR. Pay and Benefits The pay range for this position is $19.00 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Mar 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Customer Care Advocate will manage both inbound and outbound calls to support patients using the program, serving as the primary phone contact for account holders and performing follow-ups on past-due or non-enrolled accounts. Responsibilities also include delivering first-class service, accurately documenting call activity using the CRM, and participating in ongoing quality evaluations.