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Customer Care Agent (B2B) at Cartrack
, , -
Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Key Account Management, Retention, Problem Solving, Communication, Interpersonal Skills, Microsoft Office, Excel, Proactive, Organized, Self-Motivated, Positive Attitude, Technical Inquiries, Fleet Management, Upselling, B2B

Industry

Software Development

Description
We’re a global smart mobility SaaS company with 2M+ subscribers across 23 countries, seeking an experienced Customer Care (B2B) to drive efficiency, quality, and customer satisfaction. Responsibilities : Handle all first level of customers technical inquiries via inbound calls, email correspondences, and manage all key accounts. Daily monitoring of fleet repairs and adherence to the Fleet non-streaming list. Contact customers to investigate the status of non-streaming units and book repairs where unit status is in daily operation. Escalate inquiries or issues to relevant departments and ensure proper follow-up. Full customer care role including retention of customers, upselling, and selling to existing clients. Requirements : At least 3 - 5 years of experience in customer service, key account management, or retention (BPO, Automotive, or Telematics industry experience preferred). Proficiency in Microsoft Office, especially Excel; strong presentation and computer skills. Ability to communicate in Mandarin (spoken and written) to support Mandarin-speaking customers is required. Customer-focused, solution-oriented mindset with strong problem-solving abilities. Excellent communication and interpersonal skills. Proactive, organized, and self-motivated team player with a positive, can-do attitude.
Responsibilities
The Customer Care Agent will handle first-level technical inquiries from customers through various communication channels and manage key accounts. Responsibilities also include monitoring fleet repairs, investigating non-streaming units, and ensuring customer retention and upselling.