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Customer Care Agent at Cartrack

Kecamatan Setiabudi, Jakarta, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Key Account Management, Retention, Problem Solving, Communication, Interpersonal Skills, Microsoft Office, Excel, Proactive, Organized, Self-Motivated, Team Player, Positive Attitude

Industry

Software Development

Description

Responsibilities : • Handle all first level of customers technical inquiries via inbound calls, email correspondences, and manage all key accounts. • Daily monitoring of fleet repairs and adherence to the Fleet non-streaming list. • Contact customers to investigate the status of non-streaming units and book repairs where unit status is in daily operation. • Escalate inquiries or issues to relevant departments and ensure proper follow-up. • Full customer care role including retention of customers, upselling, and selling to existing clients. Requirements : • At least 3 - 5 years of experience in customer service, key account management, or retention (BPO, Automotive, or Telematics industry experience preferred). • Proficiency in Microsoft Office, especially Excel; strong presentation and computer skills. • Customer-focused, solution-oriented mindset with strong problem-solving abilities. • Excellent communication and interpersonal skills. • Proactive, organized, and self-motivated team player with a positive, can-do attitude.

Responsibilities

The Customer Care Agent will handle first-level technical inquiries from customers through various communication channels and manage key accounts. Responsibilities also include monitoring fleet repairs, contacting customers for updates, and escalating issues as necessary.