Work in a Hybrid Role, 3 days a week in office 2 days a week from home- We have immediate openings for Customer Service Representatives, to support our customer base working in this hybrid role.

HOME OFFICE REQUIREMENTS INCLUDE, BUT ARE NOT LIMITED TO:

· Dedicated workspace with consistent power supply for individual use during working hours
· Fast, reliable and secure internet connection that is hard wired to the modem
· Computer and phone equipment will be supplied

YOUR SPECIFIC DUTIES IN THIS ROLE WILL INCLUDE, BUT ARE NOT LIMITED TO:

· Assist customers with their inquiries via inbound and outbound calls
· Communicate clear and accurate information
· Customer account updates/maintenance
· Finding resolution for customer problems and issues
· Assisting with customer retention
· Serve as the customer’s advocate, working closely with other departments to ensure timely resolution of customer issues
· Escalate more complex issues as needed
· Renew customer contracts; educate customers regarding service options and handle billing issues.

SPECIFIC QUALIFICATIONS FOR THE ROLE INCLUDE, BUT ARE NOT LIMITED TO:

· 1-2 years customer service related experience
· Computer Skills- MS office, typing skills
· Excellent communication and telephone skills
· Ability to multitask
· Ability to work well under pressure.
· Strong troubleshooting abilities
· Work efficiently and effectively both independently and with a team
· Able to manage difficult customer situations and respond promptly to service requests to meet customer needs.
· Strong follow up skills