Customer Care Agent (English and French) at Gameloft

Kharkiv, Kharkiv Oblast, Ukraine -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication Skills, Team Work, Interpersonal Skills, Problem Solving, Microsoft Office, Fluent English, Fluent Ukrainian, German Language

Industry

Computer Games

Description

Company Description A leader in the development and publishing of games, Gameloft® has established itself as a pioneer in the industry, creating innovative gaming experiences for over 20 years. Gameloft creates games for all digital platforms, from mobile to cross-platform titles for PC and consoles. Gameloft operates its own established franchises such as Asphalt®, Dragon Mania Legends, Modern Combat, and Dungeon Hunter, and partners with major rights holders including LEGO®, Universal, Illumination Entertainment, Hasbro®, Fox Digital Entertainment, Mattel®, Lamborghini®, and Ferrari®. Gameloft distributes its games in over 100 countries and employs 3,400 people worldwide. Every month, 55 million unique users can be reached by advertisers in Gameloft games through Gameloft for brands, a leading B2B offering dedicated to brands and agencies. Gameloft is a Vivendi company. Job Description The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved. Qualifications Fluent level of English, Ukrainian; Upper-Intermediate or Advanced level of second language German is required; Previous working experience in customer support is a plus; Microsoft Office skills; Excellent communication skills; Aptitude for team work; Excellent interpersonal relationship; Responsible and patient. Responsibilities: Provide support to the customers: identify and solve customer problems using dedicated web tools; Handle and manage web tools specially made for customer support; Keep a record of each case in another dedicated web tool; Escalate cases that need a deeper investigation to the corresponding teams when needed; Notify Leads when a recurrent problem appears, to prevent further cases; Be able to identify problems and create new templates for recurrent ones. Benefits: Join a top global mobile and video games publisher using the latest technologies; Work with a talented international team in a friendly, creative environment; Gain experience in the fast-paced and innovative video games industry; Contribute to high-ranking products recognized worldwide; Grow your career with dynamic promotions and global opportunities. What Gameloft offers: Possibility to work remote in a global product company with talented people; Competitive salary according to the qualifications; 21-day paid vacation, 5 days paid sick leave and national holidays as non-working days; Medical insurance, psychologist; Parental leave; Own educational platform with courses, training programs, certifications; Employee Referral Program with great bonuses; Technical support and equipment. Additional Information In order to consider your application, we require you to send the full version of your CV in English. Qualified candidates could be asked to complete a test assessment. Manager Role: No Work Model: Remote

Responsibilities

The customer care agent provides support to customers by identifying and solving their problems using dedicated web tools. They are responsible for managing cases, escalating issues when necessary, and notifying leads of recurrent problems.