Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Customer Care Agent Full-Time at Corinth Coca-Cola Bottling Works, Inc.
Corinth, Mississippi, United States -
Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

11 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Call Processing, Dispatching, Issue Resolution, Upselling, Time Management, Multitasking, Professional Communication, Microsoft Excel, Microsoft Word, eoStar

Industry

Description
Description Job Summary: The customer care agent will enhance the customer experience by providing focus to the identification, analysis, and resolution of the customers concerns in all areas and will serve as the direct point of contact to our customers and employees. Essential Job Functions: · Make, receive and process sales and service calls · Dispatch service via phone, email, and automated systems · Resolve or escalate issues, complaints, questions, and queries as necessary · Create and forward Customer Service Tickets · Monitor sales to customers and report non-purchasing situations to the appropriate account manager · Upsell new brands and packages as appropriate for each customer · Make sure all customer information updated in eoStar is accurate · Make sure PO numbers are included and accurate in eoStar for applicable customers · Utilizing available system tools and resources, must be able to successfully achieve sales and gross profit plans through the management of assigned customers · Perform various duties as assigned Requirements Job Qualifications: · Accredited High School Diploma or GED equivalent · Proven ability to communicate professionally and effectively both verbally and in writing · Must have effective time management skills in prioritizing tasks, multitasking, and handling heavy call volume · Demonstrated ability to provide outstanding customer service · Ability to successfully work independently and in a team environment · Ability to read and interpret documents and reports as assigned · Must be competent in utilizing the functionality and in the operation of eoStar and Microsoft Office, including Excel and Word · Must maintain a professional appearance · Controlled climate, typical office environment
Responsibilities
The agent serves as the primary point of contact for customers, handling sales and service calls while resolving queries and escalating issues. They are also responsible for dispatching services, updating customer data in eoStar, and upselling brands to meet profit plans.