PLEASE NOTE, IF SUCCESSFUL, YOU WILL NEED TO BE ABLE TO JOIN US ON MONDAY 8TH SEPTEMBER TO BEGIN YOUR INDUCTION.

We are seeking a Customer Care Agent who is enthusiastic about providing exceptional customer service and thrives in a target-driven environment. The ideal candidate should be an excellent communicator with a keen attention to detail and the ability to handle pressure well. While knowledge of Financial Services is advantageous, it is not mandatory.

KNOWLEDGE & SKILLS:

• Proven experience in a customer service role, preferably in a financial services environment.
• Ability to manage stress and maintain performance in a target-driven environment.
• Exceptional communication and listening skills, with the ability to explain complex information clearly and concisely.
• High level of attention to detail and accuracy in data entry and record-keeping.
• Prior knowledge or experience in Financial Services is a plus but not required.
• Proficiency in using customer relationship management (CRM) systems and Microsoft Office suite.
• Strong problem-solving skills and ability to think critically to resolve customer issues.
• Excellent time management skills and ability to prioritise tasks effectively.
• Flexibility to adapt to changing processes and procedures in a dynamic work environment.
• Ability to work collaboratively in a team whilst also being self-motivated and able to work independently.
• Resilience and patience when dealing with challenging customer situations.
• Basic understanding of regulatory requirements in the financial services sector is desirable.
  Salary - £27,500 - increasing to £30,000 after probationary perio

• Deliver outstanding service to customers by addressing enquiries and requests promptly and managing the delivery of customer correspondences within the agreed company framework, timescale and deadlines
• Maintain accurate client records and comply with regulatory requirements on all matters
• Assist customers in making tailored changes to their policies as per their needs
• Adhere to processes and procedures for all service-related matters and escalate upwards as appropriate
• Contribute towards projects designed to improve the service offered by the business
• Handle the administration of organisational claims process
• Proactively identify and report trends in customer enquiries to help improve products and services
• Collaborate with cross-functional teams to resolve complex customer issues and ensure customer satisfaction
• Participate in ongoing training and development programmes to enhance product knowledge and customer service skills
• Maintain a high level of confidentiality when handling sensitive customer information
• Achieve and exceed performance targets related to customer satisfaction, call handling times, and first-call resolution rates