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Customer Care Agent - Philippines at HyperGuest

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Project Management, CRM Tools, Communication Skills, Relationship Building, Mentoring, Problem Solving, Collaboration, Customer Satisfaction, Risk Management, Product Adoption, Negotiation, Influencing, Hands-on Approach, Dynamic Environment, Hospitality Experience

Industry

Hospitality

Description

We are looking for a Global Customer Care Agent to join our customer Care team in India. The Customer Success Team Lead will play a pivotal role in ensuring the satisfaction and retention of our valued customers. We are looking for a person who is dedicated to ensuring customer satisfaction and have the managerial skills to drive excellence Responsibilities Nurturing long-term relationships, proactively identifying issues, and driving customers throughout their journey with our product. Overseeing, mentoring and ensuring clients satisfaction with the solution and processes. Develop and maintain strong relationships with customers, acting as their primary point of contact and trusted advisor. Collaborate with cross-functional teams to ensure seamless onboarding, product adoption, and ongoing success for each customer. Monitor customer status, identify potential risks, and showcase new product features and functionality. Proactively identify opportunities for growth and expansion within existing customer accounts. Requirements 3+ years of professional experience in leading customer-facing teams. 2+ years of professional experience in the Hospitality field. Experience in building or supporting differentiated service tiers or unique customer segments. Proficiency in using customer CRM and engagement tools. Strong project management skills. Ability to influence, persuade, negotiate, and build good relations with customers. Passion for customer success and a commitment to delivering an outstanding customer experience. Willing to provide a “Hands-on” approach. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Strong verbal and written English communication skills.

Responsibilities

The Customer Care Agent will nurture long-term relationships with customers, proactively identifying issues and ensuring satisfaction throughout their journey. They will oversee and mentor clients, collaborating with cross-functional teams to ensure seamless onboarding and ongoing success.