CUSTOMER SERVICE ADVISOR REQUIREMENTS:

• 5 years’ worth of references (Our dedicated team will obtain them for you!)
• Be willing to apply for a DBS Check (Paid for by us!)
• Ability to complete a GSAT (Paid for by us!)
• Excellent customer service skills
• A polite and professional approach
• A passion for helping others
• Strong written and spoken communication skills

ADDITIONAL BENEFITS OF THE ROLE:

• Bus and Train services available for all shift start and end times
• Discounted Airport Parking
• Free Uniform and Training
• Discounts at Various Airport Retail Outlets
• Employee Benefits Schemes
• Financial and Mental Health Support

THE ROLE OF A CUSTOMER SERVICE ADVISOR:

• Helping passengers with assistance requirements to and from the aircraft and around the airport enhancing the passengers’ journey
• Greet passengers always asking what help is required
• Explaining the process to the passenger
• Preparing the passenger for check in and security, assisting with check in and security processes
• Ensure the collection of wheelchairs around the airport terminal and returning them to the required storage
• There will be other parts of the role which would be required, which we would be happy to discuss when we speak with you.
• Helping passengers with their luggage.