ABOUT GOTPHOTO/FOTOGRAF.DE

Our mission is to digitalize the people photography industry.
GotPhoto.com | fotograf.de is dedicated to making photographers’ lives easier and more efficient. We provide an end-to-end workflow and e-commerce solution enabling photographers to digitalize key parts of their workflow - from photo management to payment, combined with a user-friendly platform. Making them more successful and spending more time behind the lens!
Since 2012, our journey has been filled with an entrepreneurial spirit, witnessing countless success stories that prove our sustainable business model works and is profitable.
We’re building a tight-knit ecosystem where everyone can thrive – including you! Join our team of 170+ talented individuals and be part of our journey to empower photographers like never before!

YOUR MISSION

GotPhoto is looking for an enthusiastic Customer Care Representative to join our Customer Development Team in Germany to ensure our US and UK-based customers get the best out of our solution by engaging with them via mail and phone, and solving any kind of issues effectively.
As we grow and expand, we recognize the need for a dedicated Customer Care Representative to join our team and help us build a stronger function. This role will act as a point of contact for our US and UK clients, providing excellent guidance and support through written and voice channels


RESPONSIBILITIES

• Respond to our US and UK customer inquiries and resolve issues promptly and courteously via email, tickets, and calls
• Provide accurate information about our platform and its features
• Troubleshoot technical issues and escalate complex problems to the appropriate departments.
• Maintain detailed records of customer interactions and transactions using our CRM system.
• Support the improvement of our Customer Development operation