Customer Care Agent at Visiting Angels Greater Philadelphia

, Baghdad Governorate, Iraq -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, CRM Systems, Customer Orientation, Communication, Presentation, Multitask, Prioritize, Time Management, Computer Applications, Bilingual, Empathy, Listening, Problem Solving

Industry

Financial Services

Description

About Digital Zone Digital Zone is the Iraqi champion in the e-commerce (e-goods) sector, serving millions of customers daily. Since our launch, we’ve achieved exceptional growth in record time. As we scale into a regional super app, we are expanding our creative team to match the ambition of our next phase. Job Overview: The Customer Care Agent will play a vital role in ensuring an exceptional customer experience. They will be responsible for managing day-to-day customer queries, maintaining high service standards, handling complaints and collaborating with various departments to drive our business forward. The perfect candidate will be a tech-savvy individual who has good listening and problem solving skills. Job Responsibility: Manage customer inquiries Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies Prepare call-related information for purposes of auditing and reporting Provide and respond to feedback about any aspect of the job or its duties Required Skills and Qualifications: Proven customer support experience or experience as a Customer Service Agent Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively Proficiency with basic computer applications Bilingual language skills Excellent verbal and written communication skills Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem Salary: based on experience

Responsibilities

The Customer Care Agent will manage daily customer inquiries, identify customer needs to ensure satisfaction, and handle complaints by providing appropriate solutions within set time limits. They will also build customer trust through interactive communication and follow established communication procedures.