CUSTOMER EXPERIENCE

• Provide phone support for order management related enquiries, product knowledge, technical questions, complaints and general customer queries.
• Provide email responses to internal and external customers around queries relating to order management, invoicing, dispatch, claims, and returns.
• Offering exceptional customer service experience through strong communication skills (written and verbal).
• Adhere and comply with standard work practices in line with Kimberly Clark’s policy, procedure and work instructions.
• Provide customers with immediate and relevant feedback and information relating to service delivery, order etas, stock information, pricing and claims received via phone or email.
• Develop expertise in product knowledge for all Kimberly Clark products and answer general product enquiries.
• Acting as intermediary between Customer Service, Customer Care, Warehouse and Marketing for unusual enquiries and non-standard requests.
• Handle complaints in a professional and courteous manner and provide diligent follow-up with applicable customers as required.

ABOUT US

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.
At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact. We’re founded on 151 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.
Led by Purpose. Driven by You.

ESSENTIAL REQUIREMENTS

• Degree in Accounting or Finance or related field.
• Minimum 2-5 years of relevant working experience and preferably in the same capacity.
• Sales exposure or experience is desirable.
• An independent, resilient and proactive person with a high degree of maturity, analytical skills, integrity & initiative.
• A good team player with good communication & interpersonal skills.
• Good command of written and oral English with strong interpersonal, negotiation & influencing skills.
• Knowledge of internal control procedures, policies and practices with strong Continuous Improvement (CI) mindset.
• Computer literate with good knowledge of Microsoft Office and computerized accounting software. Knowledge in SAP will be an added advantage.
• Experience in an FMCG an added advantage.
• Having worked in a Shared Service Centre (SSC) would be an added advantage.