Customer Care Analyst - REMOTE at Jobgether

, , Canada -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Microsoft Office Suite, Social Media, Moderation, Analysis, Training, Adaptability, Engagement, Collaboration, Professional Development, Flexibility, Insight, Listening, Content Management

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Care Analyst. In this role, you will have the opportunity to provide exceptional customer service while gaining a deep understanding of products and processes. You'll be instrumental in problem-solving and communicating effectively across various channels. This position requires dedication to professional development and adaptability to varied customer needs. As a key player in enhancing customer satisfaction, you'll contribute to the company's reputation and success. \n Accountabilities Provide quality customer service experience to consumers and customers Maintain effective customer service for internal and external customers by utilizing excellent knowledge of products and programs Communicate effectively with consumers via various channels (telephone, email, chat, social media, etc.) Problem solve in a professional and effective manner Oversee new associates and provide daily insights on their progress Analyze engagement levels on brand pages and provide feedback to marketing Develop and implement social listening plans Moderate user-generated content following the moderation policy Requirements 2 years’ experience in customer service 2 years’ experience in an office environment 1 year experience with Microsoft Office Suite High School Diploma/GED Must be fluent in English Must have a working device for the 2-Factor Authentication process Availability for training and required shifts without time off Flexibility to meet changing shift requirements based on client needs Benefits Opportunity for professional growth and development Flexible remote working options Collaborative and supportive team environment Engagement in diverse and innovative projects Access to ongoing training and resources \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Responsibilities

The Customer Care Analyst will provide quality customer service and maintain effective communication with consumers across various channels. They will also oversee new associates and analyze engagement levels on brand pages.