WHO ARE WE?

Big Box Outlet Store (BBOS) has been a Canadian family-owned business since 1985. Our mission is “Helping People Afford Everyday Life,” and we do this by offering quality brand-name products at discounted prices. We are experts at finding brand-name items through our reverse logistics and other purchasing channels and sell them through our 21 stores across BC and Alberta. We know how important saving money is for our customers, and we work hard to make sure we deliver value every single day.

POSITION OVERVIEW

We are seeking a compassionate, detail-oriented and customer-focused Customer Care and Administrative Coordinator to join our team and report to the Director of Marketing. In this role, you will be the first point of contact for our valued customers, providing timely, empathetic, and effective support. Your ability to resolve issues and build long-lasting relationships will contribute directly to our reputation and customer retention. This position will also support a range of administrative functions as part of the marketing team needed to ensure smooth day-to-day operations.

REQUIREMENTS:

• High school diploma or equivalent; post-secondary education in business or communications is an asset.
• Minimum 1–2 years of experience in a customer service, call center, or help desk environment.

WHY WILL YOU BE A GOOD FIT FOR THIS ROLE?

• Outstanding verbal and written communication skills and can easily connect with colleagues, customers and external parties.
• Strong active listening and empathy skills.
• Proficiency with CRM software, Microsoft Office, and common support tools.
• Positive attitude with a strong desire to help others.
• Strong team player that can work independently, while maintaining a high level of initiative and engagement.
• You can juggle tasks! You are an expert at mastering time, tasks, and priorities in a dynamic environment.
• A problem solver with a proven ability to maintain calm under pressure.