Customer Care and Wholesale Sales Representative at VOLO'S AUTO SUPPLY (NAPA AUTO PARTS)

Village of Canastota, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

22.0

Posted On

26 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Wholesale Sales, Order Processing, Upselling, Cross-selling, Problem Resolution, CRM Software, Microsoft Office Suite, B2B Sales, Interpersonal Communication, Organizational Skills, Market Analysis

Industry

Retail

Description

Description Role Overview: This is both an in-store and in-market role. The Customer Care and Wholesale Sales Representative will be responsible for managing relationships with wholesale customers, handling inquiries, processing orders, and driving sales growth. This role requires a strong focus on customer satisfaction, effective communication skills, and the ability to identify opportunities to upsell and cross-sell products. Key Responsibilities: · Customer Relationship Management o Serve as the primary point of contact for wholesale customers, addressing inquiries, concerns, and providing solutions in a timely manner. o Build and maintain strong relationships with clients, understanding their unique needs and preferences. o Proactively reach out to customers to ensure satisfaction and identify opportunities for additional sales. · Order Processing o Receive and process wholesale orders accurately and efficiently. o Coordinate with internal teams to ensure timely order fulfillment and delivery. o Monitor order status and provide updates to customers as needed. · Sales Growth o Identify opportunities to upsell and cross-sell products to existing wholesale customers. o Actively promote new products, promotions, and special offers to drive sales growth. o Collaborate with the sales team to develop strategies for acquiring new wholesale accounts. o Actively identify new customers within the market and cultivate relationships leading to sales opportunities. · Problem Resolution o Address customer complaints and concerns promptly and effectively, striving for a positive resolution. o Escalate complex issues to the appropriate internal departments for further investigation and resolution. · Documentation and Reporting o Maintain accurate records of customer interactions, transactions, and inquiries in the CRM system. o Analyze reports on sales metrics, customer feedback, and market trends to inform decision-making. Benefits: · Competitive salary with performance-based incentives. · Health, dental, and vision insurance coverage. · Retirement savings plan. · Paid time off and holidays. Opportunities for career advancement and professional development Requirements Qualifications: · Proven experience in customer service and sales, preferably in a wholesale or B2B environment. · Strong interpersonal skills with the ability to build rapport and communicate effectively with customers and colleagues. · Excellent organizational skills and attention to detail. · Valid Driver’s License. · Proficiency in CRM software and Microsoft Office Suite. · Ability to work independently and collaborate effectively within a team. Flexibility to adapt to changing priorities and multitask in a fast-paced environment Volo’s & S/V Auto is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

Responsibilities

Manage relationships with wholesale customers by handling inquiries, processing orders, and ensuring high levels of customer satisfaction. Drive sales growth through proactive outreach, upselling, and identifying new market opportunities.