W e are currently searching for a Customer Care Assistant t o join the team at our beautiful H ead Office based in Alexandria . This is a permanent part-time role working 16 hours across two days per week, with Monday as a required day and flexibility for the second. There may also be potential for additional days in the future.
At Assembly Label, we’re building a team of collaborative entrepreneurs, collectively working for a company with a shared vision and open culture. Our success comes directly from the people we work with and as we continue to grow, we’re always on the lookout for others who share our love for minimalist design and the Australian coastal lifestyle .

• Respond to and resolve customer service enquiries, including product and service via Gorgias (live chat, email, social media).
• Navigate customer orders and logistics, with active use of our order management system (Indigo8) and Shopify.
• Ensure regular contact with the warehouse to resolve shipment issues and discrepancies.
• Manage customer returns and exchange requests, management of returns through plugin, ReturnGO.
• Provide information about products and promotions, providing product advice and recommendations.
• Seek regular feedback on how processes and systems can be improved develop pro-active solutions to problems across both in-store and online.
• Drive a culture of excellent customer experience and continuous improvement.Support eCommerce team when required
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  Appl ying
  We encourage applications from people of all backgrounds and underrepresented groups who reflect our wonderfully diverse community. If you would like to request accommodations within the recruitment process , please contact us via the email work@assemblylabel.com . Please include the job title and location in the subject line of the email