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Customer Care Assistant/Clinic Assistant (Admiralty) at Corvant

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Interpersonal Skills, Administrative Support, Clerical Skills

Industry

Description

Responsibilities Enhance patient experience, build/maintain strong relationships with them to support retention Create a robust and seamless experience for our patients & customers via improving various touchpoints at the medical centers Manage customer enquiries on healthcare products, use of e-portal and other information about clinics/services Manage customer complaints effectively and identify areas for improvement at clinic level Provide clerical and administrative support to medical practitioners and management Perform other ad-hoc tasks as assigned 工作職責提升病人服務體驗，建立並維持良好關係，以提高病人留存率改善醫療中心各個服務環節，為病人及客戶創造順暢而完善的體驗處理客戶有關醫療產品、電子平台及其他診所服務的查詢處理客戶投訴，並在診所層面識別改善空間為醫療從業人員及管理層提供文書, 行政支援完成其他臨時分配的任務 Qualifications, Training and Experience Diploma or above Self-motivated, dedicated, independent, and customer-service oriented Strong interpersonal, communication, and problem-solving skills Excellent command of written and spoken Chinese and English (Cantonese, Mandarin, and English) Candidates with customer-facing / hospitality background are preferred 工作要求大專或以上學歷積極主動、敬業獨立，具備良好的客戶服務意識擁有良好的人際溝通、表達及解決問題的能力能操流利廣東話，具備良好英文及普通話能力，並懂中英文讀寫優先考慮有診所或客戶服務經驗之申請者 Health Plan Pension Plan Training & Development Performance Bonus

Responsibilities

The Customer Care Assistant is responsible for enhancing patient experience and managing customer inquiries and complaints. They also provide clerical and administrative support to medical practitioners and management.