PASOTA Cyber Security is looking for a dedicated Customer Care Assistant to provide excellent support to our clients. The ideal candidate will handle inquiries, resolve issues, and ensure a seamless customer experience while maintaining a high level of professionalism.

REQUIREMENTS:

• Previous experience in customer service or a related role.
• Strong communication and problem-solving skills.
• Proficiency in MS Office and CRM software.
• Ability to multitask and handle customer concerns efficiently.
• Basic knowledge of cybersecurity concepts (preferred but not required).
• A customer-focused attitude with a proactive approach to problem-solving.
  At PASOTA Cyber Security, we prioritize customer satisfaction and smooth service delivery. If you have a passion for helping clients and ensuring top-quality support, we invite you to join our team in London. Apply today and be part of an innovative company

• Respond to customer inquiries via phone, email, and chat.
• Assist clients with troubleshooting basic cybersecurity-related concerns.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to the appropriate department when necessary.
• Provide product and service information to customers.
• Follow up with customers to ensure their concerns are resolved.
• Support the sales and technical teams with customer-related tasks.
• Stay updated on company services and cybersecurity trends.