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Customer Care Assistant (Remote) at Lylu Wear
Louisville, Kentucky, United States -
Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Inquiries, Order Support, Shipping Updates, Delivery Status, Logistics Coordination, Issue Resolution, Case Documentation, Internal Systems, Professional Communication, Customer Service, Written English, Verbal English, CRM Tools, Ticketing Tools, Organization, Detail-focused

Industry

Retail Apparel and Fashion

Description
Lylu Wear is looking for a Customer Care Assistant (Remote) to join our Distribution Department in Louisville. This role supports customers throughout the order and delivery process. Fully remote. Applications are accepted from Kentucky residents only. Duties: Handle customer inquiries related to orders. Provide updates on shipping and delivery status. Coordinate with warehouse and logistics teams. Resolve order issues in a timely manner. Document cases in internal systems. Maintain clear and professional communication. Skills & Experience: Experience in customer service is preferred. Strong written and verbal English skills. Comfortable with CRM or ticketing tools. Well-organized and detail-focused. Able to work independently from home. Must be currently based in Kentucky. Rewards & Benefits: Remote role within Kentucky. Part-time or full-time options. Flexible scheduling. Structured onboarding and support. Collaborative and friendly team. Long-term role with stability. If you enjoy customer communication and supporting distribution operations, apply now and join Lylu Wear as a Customer Care Assistant in Kentucky.
Responsibilities
This role involves handling customer inquiries related to orders and providing updates on shipping and delivery status throughout the process. The assistant will also coordinate with warehouse and logistics teams to resolve order issues and document all cases in internal systems.