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Customer Care Assistant (Remote) at Lylu Wear

Burlington, Vermont, United States -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Inquiries Handling, Shipping Updates, Delivery Status Provision, Warehouse Coordination, Logistics Coordination, Issue Resolution, Case Documentation, Professional Communication, Customer Service Experience, Written English Skills, Verbal English Skills, CRM Tools, Ticketing Tools, Organization, Detail Focus, Independent Work

Industry

Retail Apparel and Fashion

Description

Lylu Wear is looking for a Customer Care Assistant (Remote) to join our Distribution Department in Burlington. This role supports customers throughout the order and delivery process. Fully remote. Applications are accepted from Vermont residents only. Duties: Handle customer inquiries related to orders. Provide updates on shipping and delivery status. Coordinate with warehouse and logistics teams. Resolve order issues in a timely manner. Document cases in internal systems. Maintain clear and professional communication. Skills & Experience: Experience in customer service is preferred. Strong written and verbal English skills. Comfortable with CRM or ticketing tools. Well-organized and detail-focused. Able to work independently from home. Must be currently based in Vermont. Rewards & Benefits: Remote role within Vermont. Part-time or full-time options. Flexible scheduling. Structured onboarding and support. Collaborative and friendly team. Long-term role with stability. If you enjoy customer communication and supporting distribution operations, apply now and join Lylu Wear as a Customer Care Assistant in Vermont.

Responsibilities

This role involves supporting customers throughout the order and delivery process by handling inquiries, providing status updates, and coordinating with internal teams. Key duties include resolving order issues promptly and accurately documenting all customer cases within internal systems.