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Customer Care Assistant (Remote) at Lylu Wear
Cleveland, Ohio, United States -
Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Inquiries Handling, Order Process Support, Shipping Updates, Delivery Status Updates, Logistics Coordination, Issue Resolution, Case Documentation, Professional Communication, Customer Service Experience, Written English Skills, Verbal English Skills, CRM Tools, Ticketing Tools, Organization, Detail-Focused, Independent Work

Industry

Retail Apparel and Fashion

Description
Lylu Wear is looking for a Customer Care Assistant (Remote) to join our Distribution Department in Cleveland. This role supports customers throughout the order and delivery process. Fully remote. Applications are accepted from Ohio residents only. Duties: Handle customer inquiries related to orders. Provide updates on shipping and delivery status. Coordinate with warehouse and logistics teams. Resolve order issues in a timely manner. Document cases in internal systems. Maintain clear and professional communication. Skills & Experience: Experience in customer service is preferred. Strong written and verbal English skills. Comfortable with CRM or ticketing tools. Well-organized and detail-focused. Able to work independently from home. Must be currently based in Ohio. Rewards & Benefits: Remote role within Ohio. Part-time or full-time options. Flexible scheduling. Structured onboarding and support. Collaborative and friendly team. Long-term role with stability. If you enjoy customer communication and supporting distribution operations, apply now and join Lylu Wear as a Customer Care Assistant in Ohio.
Responsibilities
This role involves handling customer inquiries throughout the order and delivery process, providing status updates, and coordinating resolutions with warehouse and logistics teams. Duties also include documenting cases in internal systems while maintaining clear and professional communication.