Customer Care Associate at Caldic Ingredients Nordic

Xizhi District, New Taipei, Taiwan -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ERP, JDE, Order Processing, Inventory Management, Shipping Documentation, Billing, Customer Complaint Handling, International Trade, Chemical Purchasing, English Writing

Industry

Chemical Manufacturing

Description

Job Details Job Title: Customer Service Rep Location: Taipei , Taiwan About the Role The Sales CSR function is to take sales order, shipment and invoicing jobs for Caldic Taiwan.Key Responsibilities Receive sales orders via email, fax or Sales Rep to verify item, volume, price and timeline. Check inventory status, prepare shipping documents and coordinate with warehouse to ensure timely and correct delivery. Request for the modification for customer master file. Process EGUI in JDE as well as prepare related documents per customer’s request to mail timely and efficiently. Maintain billing files in accordance with company standard. Monitor inventory consumption to advice Sales Rep proactively. Reconcile and prepare payment requisition for warehouse rent, handling and delivery fees. Handle customer’s complaints. Make proper inventory adjustment or reclassification. Reconcile JDE inventory records with 3rd party records. Skills ERP experience, JDE is preferred. Job Requirements College degree, major in business related. Minimum 3-5 years of similar working experiences. Basic in written English Good knowledge on purchasing of chemicals and practices of International trades. About Caldic At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team. We offer: Global opportunities with rapid career growth and development An inclusive, diverse, and dynamic work environment The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com Ready to Join Us? If you're ready to take your career to the next level and join a global leader, apply now at Caldic!Equal Opportunity Employer Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.

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Responsibilities

The role involves managing sales orders, shipment coordination, and invoicing for Caldic Taiwan. Key tasks include maintaining billing files, monitoring inventory, and handling customer complaints.