Customer Care Associate at NTT DATA

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Satisfaction Excellence, Bilingual (French), Oral Communication, Written Communication, Typing, Spelling, Grammar, Change Implementation, Learning Agility, PC Knowledge, System Navigation, Positive Attitude, Empathy, Diplomacy, Complaint Resolution, Confidentiality

Industry

IT Services and IT Consulting

Description

"Position Overview: As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable! Position: Digital Customer Service Representative Position Status: Full Time – Work from Home Hours of Work: Monday-Sunday 8:00am-12:00am EST / Monday - Sunday 9:00am-1:00am AST Responsibilities: • Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions. • To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times. • Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided. • Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment. • Remain current on program and product information by being committed to continuous learning. • Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data. Requirements: • Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset. • English; Bilingual (French) an asset • Interactive customer service environment required. • Related experience in the food and/or retail industry considered an asset. • Strong and developed oral and written communication skills, including typing, spelling, and grammar. • Demonstrated ability to implement change efforts. • Ability to learn new skills/concepts and apply this knowledge quickly and accurately. • Advanced knowledge of PCs and familiarity with system navigation. • Positive attitude and demonstrated ability to get along with others. • Professional, empathetic, and naturally caring conversational style. • Display tact and diplomacy in handling all levels of customer interaction. • Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice. • Ability to work all required shifts. "

Responsibilities

The associate will serve as the first point of contact, delivering first-class service by accurately assessing customer needs and recommending appropriate solutions. Responsibilities also include fulfilling requests, responding to inquiries/complaints professionally, and accurately documenting every interaction.