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Customer Care Associate at NTT DATA
, , Philippines -
Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Analytical Skills, Problem-Solving, Time Management, PC Knowledge, Keyboarding Skills, Teamwork, Telephone Manner, Flexibility, Financial Services Experience

Industry

IT Services and IT Consulting

Description
Responsibilities: • Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support. • Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner. • In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system. • Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry. • Adhere to established escalation procedures when mitigating complaints/escalations on the first contact. • Remain current on program information and business initiatives, as well as corporate products and processes. • Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions. • Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures. • Accurately complete appropriate documentation for each transaction. • End each call by completing all required activity in order to fulfill customer requests. Requirements: • Excellent communication skills, both verbal and written. • Fluent in English • Demonstrated analytical and problem-solving skills. • Demonstrated ability to work within time constraints. • Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%). • Positive attitude and demonstrated ability to perform in a team-based environment. • Professional and pleasant telephone manner. • Must have flexibility and willingness to work rotational shifts, including overnights and weekends. • Experience working in a call center environment specifically in a customer service role. • Previous Financial Services experience would be considered an asset."
Responsibilities
The Customer Care Associate will manage inbound customer calls related to credit card inquiries and provide Tier 1 online support. They will analyze customer information and respond to inquiries while adhering to escalation procedures and maintaining quality service.