Customer Care Associate

at  Precise ParkLink Inc

COMPANY DESCRIPTION:

As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 800 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.
Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

JOB SUMMARY:

The Customer Care Associate reports to the Client Relations Manager (CRM). The Customer Care Associate provides guidance for customers entering the parking facility and provide customer assistance as needed.
Location: Newmarket
Employment: Full Time, 12 Hours Shift (3 / 4 Days per week)
Hours: 7:30Am – 7:30PM
Compensation: Hourly, $18/hour

SKILLS & QUALIFICATIONS:

· High School Graduate or higher education
· Basic Computer skills – Windows, MS Office
· Customer service experience, inclusive attitude and openness to diversity, is an asset
· Excellent customer service skills
· Extremely professional with excellent interpersonal, relationship, and communication skills (written and oral)
· Positive attitude and empathy for clients
· Solid problem solving and decision-making skills
· Strong team player with the ability to develop and maintain relationships with internal and external customers

· Reports to the Client Relations Manager to support parking operations
· Identify customer questions, concerns, and overall needs
· Provide accurate answers and solutions to customer queries
· Address customer complaints in a compassionate and patient manner
· Answer incoming calls and emails in an efficient manner
· Redirect customers to appropriate teams and/or departments as needed
· Follow company communication procedures, policies, and guidelines at all times
· Responds immediately to all reports concerning damage to equipment, and places E- service as needed
· Observe security monitors to ensure no criminal activity occurs and report any activity to management
· Balance cash records at end of shift and manage parking records during shift
· Troubleshooting parking equipment issues at the site level
· I-PASS Enrolling /canceling payroll staffs and sending the list to payroll
· Complete additional duties assigned by manager