Customer Care, Associate at Strada

Dalian, Liaoning, China -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Payroll Administration, Customer Service, Data Management, MS Excel, MS Word, MS PowerPoint, HRIS, SLA Management, Confidentiality, Written Communication, Verbal Communication, Attention To Detail

Industry

IT Services and IT Consulting

Description

To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required Main Responsibilities Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks Where applicable ensure Data Management is performed accurately and on time Ensure Tickets and Calls are responded within SLA timescales and to a high standard Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs Proficient in using systems and tools SOC Controls completed on time and with the necessary evidences All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate Highlight to Service Manager any deviations from the standard scope of service Ability to recognize and deal appropriately with sensitive and confidential information Successful completion of all learning objectives Time Recording to be completed accurately and on time STRADA Security Standards are adhered and followed Contribute to team meetings and raise any issues immediately to your Service Manager Ensure you are up to date with all STRADA announcements and communications Build good relationships with all lines of businesses where appropriate Update internal stakeholders, when needed, in a timely and accurate way Participates in projects and activities as needed and assigned Professional / Job Experience Knowledge of MS Office tools such as Excel, Word, and PowerPoint Flexibility to support a global and fast paced environment Attention to detail Excellent written and verbal skills Self-motivated and a willingness to learn Education and Training Essential High school diploma or equivalent 1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment HRIS knowledge Desirable Experience working with HR and payroll data We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. .

Responsibilities

Support the execution of payroll activities and data management to ensure accurate and timely output. Handle client queries, manage tickets within SLA timescales, and maintain detailed working instructions.