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Customer Care Center Manager at SCHNEIDER ELECTRIC SMART GRID SOLUTIONS LLC

Seoul, Massachusetts, South Korea -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Satisfaction, Revenue Generation, Process Improvement, Communication, Reporting, Budget Management, Planning, Coaching, Change Management, SAP, Customer Care, SCM, Computer Skills, MS Suites

Industry

Automation Machinery Manufacturing

Description

Manages Customer Care Center in Korea addressing commercial and logistics support requests, performing outbound sales activities and leads generation. Provides leadership to achieve Customer Care Excellence objectives regarding customer satisfaction and revenue generation activities. Implements processes or tools in order to improve customer care operations efficiency thru all media channels, ensuring the team is effective and efficient. Implement global processes, company policies, guidelines and tools in order to improve customer care operation through all media channels Act as the Single point of contact for internal and external communication. Collaborate with Zone/country management team and other departments Responsible for reporting, budget management, evaluation and planning developments. Serves as a change associate during implementations Ensures coaching activities for CCC are happening at appropriate frequency. Measures and communicates the business impact of coaching activities related to customer experience. #LI-JL2 Understand order process in SAP Strong proven leadership of at least 2 years Either customer care center or SCM exerience Customer oriented mindset Fluent in English, both speaking and writing Strong coordinator and communicator to suppor the team activities with other divisions Solution-oriented enabler to push for results under critical conditions Empathy capacity, change management skills Proficient computer skills in MS suites (Word, Excel)

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Responsibilities

This role manages the Customer Care Center in Korea, overseeing commercial and logistics support, outbound sales, and lead generation while striving for Customer Care Excellence objectives related to satisfaction and revenue. The manager is responsible for implementing processes to improve operational efficiency across all media channels and ensuring team effectiveness.