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CUSTOMER CARE CENTER REP at Grand Savings Bank

Bentonville, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Active Listening, Problem-Solving, Customer Service, Attention to Detail, Teamwork, Computer Skills

Industry

Banking

Description

Description Customer Care Center Representative Position Summary The Customer Care Center Representative serves as a primary point of contact for customers through phone and digital channels. This role delivers prompt, friendly, and accurate service while building strong relationships and supporting the bank’s mission of providing an exceptional financial experience. Essential Duties & Responsibilities Answer incoming customer calls and digital inquiries in a professional, courteous, and timely manner Assist customers with account inquiries, transactions, online and mobile banking support, and general banking questions Resolve customer concerns efficiently, escalating issues when appropriate Educate customers on bank products, services, and digital tools Identify opportunities to deepen customer relationships by referring appropriate products or services Follow all bank policies, procedures, and regulatory requirements Work collaboratively with branch staff and other departments to ensure seamless customer service Protect customer confidentiality and comply with all security standards Knowledge, Skills & Abilities Strong communication and active listening skills Ability to remain calm and professional in a fast-paced environment Customer-focused mindset with strong problem-solving abilities Basic computer skills and comfort navigating multiple systems Attention to detail and accuracy Ability to work independently and as part of a team Experience Banking, call center, or customer service experience preferred Community banking experience a plus Work Environment & Physical Requirements In-branch (not remote) Prolonged periods of sitting and computer use Ability to handle a high volume of calls Why Join Us We’re a community bank committed to relationships, trust, and service. Our Customer Care Center plays a key role in supporting customers and branches while delivering the personal service that sets us apart. Requirements Drivers License Cell Phone

Responsibilities

The Customer Care Center Representative serves as a primary point of contact for customers, answering inquiries and resolving concerns efficiently. This role also involves educating customers on bank products and identifying opportunities to deepen customer relationships.